Return/Exchange Policy

We stand behind our authentic, top quality products and are 100% confident that you will enjoy using them. If you are not satisfied with any of the products you have purchased at TheBeautyPlacce.com, we will gladly refund or exchange any unused and resalable merchandise in its original manufacturer packaging within 30 days of receipt. Please carefully review our return instructions and policy below.

Return Instructions:

Before shipping your return we recommend that you review our entire return policy below.

1. Obtain your Return Merchandise Authorization number (RMA#). For your convenience, you may complete the web-form on this page. You may also e-mail us at info@thebeautyplace.com, or contact us via phone by calling us at 877-990-1112, Monday through Friday, 8 AM - 5 PM EST.

2. Include all parts, pieces, printed materials, and accessories, along with the product's original packaging.

3. Include a copy of your packing slip and RMA# with your return shipment. You MUST obtain an RMA number before returning your product to TheBeautyPlace.com. Any packages return without an RMA will be automatically refused.

4. Send it back to TheBeautyPlace.com via your preferred carrier to the following address:

The Beauty Place
Returns Dept
6303 Blue Lagoon Drive #400
Miami, FL 33126

Please Note: Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance.

If you have a question and not just a comment, please contact us at 877.990.1112 Monday through Friday, 8 AM - 5 PM EST. Your personal information is safe with us. For additional information, please see our Privacy Statement.

Policy:

• Customers must obtain an RMA # and return their item(s) within 30 days. Orders without RMA will be automatically refused.
• For sanitary health concerns, we only accept the return for refund of hair brushes, combs, hair care & hair loss products or skin care products that are sealed / unopened in their original manufacturer packaging within 30 days of receipt.
• Returned products are subject to inspection by TheBeautyPlace.com staff. All parts, pieces, printed materials and any original product packaging must be returned. We reserve the right to deny multiple refunds on products purchased and returned more than once.
• Any tool return must contain all parts sold with the original purchase, including cords, chargers, adapters, carry case and any accessories. The carton must be intact and not defaced in any way.
• Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
• We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
• Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact TheBeautyPlace.com Customer Service at info@thebeautyplace.com or 877-990-1112, Monday through Friday, 8 AM - 5 PM EST.
• Customers pay for return shipment charges.

Returns will be processed and approved credits issued within 10 business days of receipt.

TheBeautyPlace.com is an online retailer. Please note that we are unable to process walk-in returns.