We stand behind our authentic, top quality products and are confident that you will enjoy using them. If you are not satisfied with any of the products you have purchased at TheBeautyPlace.com, we will gladly refund or exchange any unused and resalable merchandise in its original manufacturer packaging within 30 days of receipt. Please carefully review our return instructions and policy below.
methods of payment
Before shipping your return we recommend that you review our entire return policy below.
- 1. Obtain your Return Merchandise Authorization number (RMA#). For your convenience, you may complete the web-form on this page. You may also e-mail us at email@example.com, or contact us via phone by calling us at 877-990-1112, Monday - Friday, 8:30 AM - 5:00 PM EST.
- 2. Include all parts, pieces, printed materials, and accessories, along with the product's original packaging.
- 3. Include a copy of your packing slip and RMA# with your return shipment. You MUST obtain an RMA number before returning your product to TheBeautyPlace.com. Any packages returned without an RMA number will be automatically refused.
- 4. Send it back to TheBeautyPlace.com via your preferred carrier to the following address:
The Beauty Place
6303 Blue Lagoon Drive #400
Miami, FL 33126
Please Note: Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance.
To receive your RMA # via email, complete this form and submit. Any information provided in this form will not be reviewed until we receive your returned item
If you have any questions concerning this policy, please contact us at 877-990-1112 Monday through Friday, 8:30 AM - 5:00 PM EST. Your personal information is safe with us. For additional information, please see our Privacy Statement.
Obtain an RMA Number and return your product within 30 days of receipt of your order.
- Customers must obtain an RMA # and return their item(s) within 30 days. Orders without a RMA number will be automatically refused.
- For sanitary health concerns, we only accept the return for refund of hair brushes, combs, hair care & hair loss products, skin care products and cosmetics that are sealed/unopened in their original manufacturer packaging within 30 days of receipt.
- Returned products are subject to inspection by TheBeautyPlace.com staff. All parts, pieces, printed materials and any original product packaging must be returned. We reserve the right to deny multiple refunds on products purchased and returned more than once.
- Any tool return must contain all parts sold with the original purchase, including cords, chargers, adapters, carry case and any accessories. The carton must be intact and not defaced in any way.
- Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
- We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
- All returns are subject to a 15% restocking fee for any merchandise not returned in its original condition and packaging.
- All returns returned to sender because of an incorrect address are subject to a 15% restocking fee.
- Customers pay for return shipment charges.
- Shipping costs are non-refundable for undelivered, unclaimed or returned packages, unless TheBeautyPlace.com made an error.
- For orders returned to TheBeautyPlace.com marked as “refused”, “unclaimed” or “undeliverable”, a $5.95 reshipping fee is required to have it reshipped to you.
- Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact TheBeautyPlace.com Customer Service at firstname.lastname@example.org or 877-990-1112, Monday through Friday, 8:30 AM - 5:00 PM EST.
Returns will be processed and approved credits issued within 10 business days of receipt.
TheBeautyPlace.com is an online retailer. Please note that we are unable to process walk-in returns.
Note that TheBeautyPlace.com may require digital images/pictures if there is an issue with an order.