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Return/Exchange Policy

We stand behind our authentic, top quality products and are confident that you will enjoy using them. If you are not satisfied with any of the products you have purchased at, we will gladly refund or exchange any unused and resalable merchandise in its original manufacturer packaging with seals unbroken within 30 days of receipt. Please carefully review our return instructions and policy below.

Before shipping your return we recommend that you review our entire return policy below.

  1. 1. Obtain your Return Merchandise Authorization number (RMA#) WITHIN 30 DAYS OF RECEIPT. For your convenience, you may complete the web-form on this page. You may also e-mail us at, or contact us via phone by calling us at 877-990-1112, Monday - Friday, 8:30 AM - 5:00 PM EST.
  2. 2. Include all parts, pieces, printed materials, and accessories, along with the product's original packaging.
  3. 3. Include a copy of your packing slip and RMA# with your return shipment. You MUST obtain an RMA number before returning your product to Any packages returned without an RMA number will be automatically refused.
  4. 4. Pack items securely. A 15% restocking fee will apply to items that do not arrive in pristine condition.
  5. 5. Ship it back to WITHIN 14 DAYS OF RECEIVING AN RMA# via your preferred carrier to the following address:

The Beauty Place

Returns Dept.

6303 Blue Lagoon Drive #400

Miami, FL 33126

Please Note: Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance.

To receive your RMA # via email, complete this form and submit. Any information provided in this form will not be reviewed until we receive your returned item

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If you have any questions concerning this policy, please contact us at 877-990-1112 Monday through Friday, 8:30 AM - 5:00 PM EST. Your personal information is safe with us. For additional information, please see our Privacy Statement.


Obtain an RMA Number within 30 DAYS OF RECEIPT. Return your product within 14 DAYS of approval.

  • Customers must obtain an RMA #. Item(s) must be returned within 14 DAYS after a RMA # is granted. Orders that are returned PAST the 14 DAYS can be refused or be charged additional fees. Orders without a RMA number will be automatically refused.
  • For sanitary health concerns, we only accept the return for refund of tools, machines, hair brushes, combs, hair care & hair loss products, skin care products and cosmetics that are sealed/unopened in their original manufacturer packaging within 30 days of receipt.
  • Returned products are subject to inspection by staff. All parts, pieces, printed materials and any original product packaging must be returned. We reserve the right to deny multiple refunds on products purchased and returned more than once.
  • Any tool return must contain all parts sold with the original purchase, including cords, chargers, adapters, carry case and any accessories. The carton must be intact and not defaced in any way with original seals intact.
  • Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
  • We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
  • All returns are subject to a 15% restocking fee for any merchandise not returned in its original condition and packaging.
  • All returns returned to sender because of an incorrect address are subject to a 15% restocking fee.
  • Customers pay for return shipment charges.
  • Shipping costs are non-refundable for undelivered, unclaimed or returned packages, unless made an error.
  • For orders returned to marked as “refused”, “unclaimed” or “undeliverable”, a $5.95 reshipping fee is required to have it reshipped to you.
  • Due to the nature of these items, items listed as "Sample", "Sample Size", "Deluxe" or "Travel Size" are non-returnable and non-refundable.
  • Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact Customer Service at or 877-990-1112, Monday through Friday, 8:30 AM - 5:00 PM EST.

Returns will be processed and approved credits issued within 10 business days of receipt. is an online retailer. Please note that we are unable to process walk-in returns.

Note that may require digital images/pictures if there is an issue with an order.