Shipping Rates, Schedule and Policies
***FREE SHIPPING SITEWIDE*** Exclusions may apply. Any items excluded from free shipping will incur a standard shipping charge of just $5.95.
Expedited Orders placed Monday through Friday by 2 p.m. (EST) are shipped the same day.** Expedited orders placed after 2 p.m. Eastern Standard Time are shipped the next business day. UPS Next Day Air, UPS 2nd Day Air and UPS 3rd Day Air require a home or business address as delivery cannot be completed to a P.O. BOX address.
Orders with Standard Shipping are processed within 1 - 2 business days.
Shipping fees are not refundable. Delays caused that are beyond our control such as weather, refused delivery, etc. that impact your delivery date will not qualify for shipping fee reimbursements.
**Expedited shipping orders may require verbal verification
***Orders $250.00 or more will require verbal verification and be Signature Required via UPS. Customers must contact us to WAIVE the Signature Required. Packages returned because of no signature will require a $5.95 reshipping fee to be resent or a 15% restocking fee to be refunded.
THANKSGIVING HOLIDAY SHIPPING SCHEDULE
Customer Service and the Shipping Department will be closed on Thursday, November 26th in observance of Thanksgiving Day. UPS and USPS will NOT be making deliveries on November 26th and November 27th.
Customer Service and the Shipping Department will close at 11:30 AM EST on Friday, November 27th. All Standard Shipping packages and Expedited Shipping packages placed after 2:00 PM EST Wednesday will ship out on Monday, November 30th.
- UPS 3rd Business Day Packages picked up on Monday, November 23 will be delivered Friday, November 27th.
- UPS 2nd Business Day Packages picked up on Tuesday, November 24 will be delivered Friday, November 27th.
- UPS 3rd Business Day Packages picked up on Tuesday, November 24 will be delivered Tuesday, December 1st.
- UPS Next Business Day Packages picked up on Wednesday, November 25 will be delivered Friday, November 27th.
- UPS 2nd Business Day Packages picked up on Wednesday, November 25 will be delivered Monday, November 30th.
- UPS 3rd Business Day Packages picked up on Wednesday, November 25 will be delivered Wednesday, December 2nd.
Contiguous United States
|48 U.S. States P.O. Boxes / APO / FPO||5-7 Business Days After Shipping||M-F||FREE (Over $49)||Standard Shipping|
|5-7 Business Days After Shipping||M-F||$5.95 (Under $49)||Standard Shipping|
|48* States||Next Business Day||2 p.m. EST M-F||$29.95||UPS Next Day Air|
|2nd Business Day||2 p.m. EST M-F||$16.95||UPS 2nd Day Air|
|3rd Business Day||2 p.m. EST M-F||$12.95||UPS 3rd Day Air|
|Destination||48 U.S. States P.O. Boxes / APO / FPO|
|Arrival||5-7 business days||5-7 business days|
|Rate||FREE (Over $49)||$5.95 (Under $49)|
|Service||Free Shipping||Standard Shipping|
|Arrival||Next business day||2 business days||3 business days|
|Order by||2 p.m. EST M-F||2 p.m. EST M-F||2 p.m. EST M-F|
|Service||UPS Next Day Air||UPS 2nd Day Air||UPS 3rd Day Air|
*Excludes Alaska and Hawaii
Standard Shipping Orders with Standard Shipping combine UPS and USPS. UPS will deliver packages to your local post office where your postal carrier will make the final delivery to your residence or mailbox. This shipping method is only available for the Continental U.S.
Non-Contiguous U.S and U.S. Territories
|Alaska & Hawaii||5-7 Business Days After Shipping||M-F||$5.95||USPS|
|Puerto Rico, Guam, U.S. Virgin Islands||5-7 Business Days After Shipping||M-F||$5.95||USPS|
Outside the U.S.
|Canada||5-7 Business Days||M-F||$29.95||UPS|
|Arrival||5-7 business days|
Orders shipping to Canada will ship via United Parcel Service only.
Department of Transportation Shipping Restrictions:
Some hair and beauty products contain materials that the US Department of Transportation (DOT) classifies as "Hazardous Materials." Products containing hazardous materials must ship standard ground transport via UPS. No expedited or express shipping allowed. Any states/countries requiring packages to arrive by air will not be able to have HAZMAT items shipped to them (HI, VI, PR, AK, GU, APO, Canada). HAZMAT items are NOT delivered to PO BOXES. These items include aerosol-type products, pressurized cans (i.e. hairspray) and flammable items.
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
*If you would like to place an order to a country that is not listed please contact us. Thank you.