Light weight and forceful! Works great and love the cool button! Highly recommend
I purchased the hairdryer in December 2015. I even have the original box and receipt which I emailed to customer service. The dryer finally stopped working but it had only been five years. I sent the dryer back in the original box with all the original packaging. I spent $20 just to ship it.
This is their reply :
Upon inspection, your product does not fit the requirements of our warranty policy, so your claim has been denied.
Reason for denial: Product outside of warranty period
Additional Notes (if any): 10x dryer purple; manuf code worn off; claims purchased 12-15-15 problem as described; flat cord failed under strain relief beyond 5 year 'other parts' warranty; only motor is 10 year warranty
The wording is so very accusatory as if I rubbed off the manufacturer code which is actually on the barrel of the hairdryer. And even so, this is not correct because I was able to visualize the manufacturer code though faint. It also accuses me that I am claiming I purchased the dryer onset date. I actually sent in receipt. It is not an unfounded claim but a FACT. And of course all they have to do is state that only the motor has a 10 year warranty and everything else falls outside of that. They dismissed it entirely. They don't seem to care that they have a very unsatisfied customer. This is the worst customer service I have ever experienced. I buy high-end products so that the last. I buy a Dyson vacuum. I buy a Keurig. I have a Blendtec blender. I have had Wusthoff knives. Each one of these companies has worked with me to correct issues that have arisen . I will never purchase from this brand ever again. SHAME on them.
Light-weight and blow dries the hair quickly. Took some getting used to the longer nozzle, but all in all, would highly recommend.