We stand behind our authentic, top quality products and are confident that you will enjoy using them. If you are not satisfied with any of the products you have purchased at TheBeautyPlace.com, we will gladly refund or exchange any unused and resalable merchandise in its original manufacturer packaging with seals unbroken within 30 days of receipt. Please carefully review our return instructions and policy below.
Obtain an RMA Number within 30 DAYS OF RECEIPT. Return your product within 14 DAYS of approval.
- TheBeautyPlace.com may require photographic evidence/doctor’s certificate for all allergic reaction/break out claims made by customers. Not every claim made is legitimate and we need to ensure evidence is provided by customers. This allows us to maintain competitive pricing for all customers.
- Customers must obtain an RMA #. Item(s) must be returned within 14 DAYS after a RMA # is granted. Orders that are returned PAST the 14 DAYS can be refused or be charged additional fees. Orders without a RMA number will be automatically refused.
- Products must be returned sealed, unopened, and in their original manufacturer packaging within 30 days of receipt.
- Returned products are subject to inspection by TheBeautyPlace.com staff. All parts, pieces, printed materials and any original product packaging must be returned. We reserve the right to deny multiple refunds on products purchased and returned more than once.
- Any tool return must contain all parts sold with the original purchase, including cords, chargers, adapters, carry case and any accessories. The carton must be intact and not defaced in any way with original seals intact.
- Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
- We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
- All returns are subject to a 15% restocking fee for any merchandise not returned in its original condition and packaging.
- All returns returned to sender because of an incorrect address are subject to a 15% restocking fee.
- Shipping on any return is at consumer cost.
- Shipping costs are non-refundable for undelivered, unclaimed or returned packages unless TheBeautyPlace.com made an error.
- Customer Service must be notified within 30 Days regarding any issues with the order. Any orders identified as damaged, lost, faulty, etc. after the 30 days will not be eligible for assistance.
- For orders returned to TheBeautyPlace.com marked as “refused”, “unclaimed” or “undeliverable”, a $5.95 reshipping fee is required to have it reshipped to you.
- Due to the nature of these items, items listed as "Sample", "Sample Size", "Deluxe" or "Travel Size" are non-returnable and non-refundable.
- Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact TheBeautyPlace.com Customer Service at [email protected] or 877-990-1112, Monday through Friday, 8:30 AM - 5:00 PM EST.
- All refunds purchased with a TheBeautyPlace.com eGift card will be credited an online credit or another eGift Card.
*Returns will be processed and approved credits issued within 14 business days of receipt.
*TheBeautyPlace.com is an online retailer. Please note that we are unable to process walk-in returns.
*Note that TheBeautyPlace.com may require digital images/pictures if there is an issue with an order.
*Merchandise purchased from TheBeautyPlace.com is subject to only TheBeautyPlace.com's return policy.
- Obtain your Return Merchandise Authorization number (RMA#) WITHIN 30 DAYS OF RECEIPT. For your convenience, you may complete the web-form on this page. You may also e-mail us at [email protected], or contact us via phone by calling us at 877-990-1112, Monday - Friday, 8:30 AM - 5:00 PM EST.
- Include all parts, pieces, printed materials, and accessories, along with the product's original packaging.
- Include a copy of your packing slip and RMA# with your return shipment. You MUST obtain an RMA number before returning your product to TheBeautyPlace.com. Any packages returned without an RMA number will be automatically refused.
- Pack items securely. A 15% restocking fee will apply to items that do not arrive in pristine condition.
- Ship it back to TheBeautyPlace.com WITHIN 14 DAYS OF RECEIVING AN RMA# via your preferred carrier to the following address:
The Beauty Place
6303 Blue Lagoon Drive #400
Miami, FL 33126
Please Note: Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance.
To receive your RMA # via email, complete this form and submit. Any information provided in this form will not be reviewed until we receive your returned item.
If you have any questions concerning this policy, please contact us at 877-990-1112 Monday through Friday, 8:30 AM - 5:00 PM EST. Your personal information is safe with us. For additional information, please see our Privacy Statement.